Shipping and Returns
Our postage is collected daily and all items are posted on a 3-5 working day basis. This excludes bank holidays. To help offer a fair postage rate, all our rates are subject to weight as some shoes weigh considerably more than others. For multiple orders, the postage rate will be calculated and shown on the basket page. If you wish to place an exceptionally large order (£250+), please call us on 01424 465455 to see if we can offer a discounted rate.
If the order is going outside of the UK it may not be sent in the boxes due to weight and cost of postage. If you want the boxes you may have to pay more postage!
If the order is under £35 it is sent Royal Mail 48 where you get a parcel number where you can see if its been delivered.
If the order is over £35 it is sent Royal Mail tracked 48 where you get a tracking number where you can see where it is and when expected delivery is.
Shoe Shuffle make every effort to ensure your item is delivered with care and is wrapped accordingly when dispatched to you.
However, should you wish to return your item, please follow the below procedures:
If you are looking to return or exchange an item, we offer returns within 28 calendar days of purchase. You can return an unwanted item for a refund or an exchange providing it is in its original packaging (in box with the original tissue paper), unworn (no marks on the sole and no creases /marks on the upper material) and returned to us within 28 calendar days.
Please note, some items state they are clearance and non-returnable. These items cannot be returned for a refund or an exchange. They are non-returnable unless they are faulty upon arrival.
If you receive a damaged or faulty item, Shoe Shuffle will provide a full refund or exchange on the following conditions:
- It is returned in the original packaging within 28 days of purchase.
- The fault is reported to us within 3 days of receiving your item.
Please call us on 01424 465455 or email email@example.com
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
If, after wear, you notice a manufacturers fault within the first 60 days of receiving your item, please email us at firstname.lastname@example.org some photographs and a brief description of what has happened, and we will do our best to solve the problem.
In all cases, please include a copy of the delivery note, the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.
Refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
How to Return:
Return to store-
For an immediate refund, you can return the item directly to us within 28 days of purchase. We will be able to offer you an exchange or refund as long as they are unworn in all of the original packaging.
Return by post-
Please contact us by email or phone as soon as possible so we can record that you wish to return the product.
Telephone: 01424 465455
Once your return has been approved, please return them to-
11 Castle Street
Refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier
Unfortunately, we do not offer free returns. However, we offer a Royal Mail returns label on the link below. This will cost the buyer £3.95 and will ensure your item is tracked and insured. Once the return is accepted by a member of our team, your label will be emailed to you. Once received, you can print it off and stick it on the outside of the parcel. Your parcel can then be dropped off at the post office or a Royal Mail parcel postbox.
Click on the following link to purchase a returns label: https://www.shoeshuffle.co.uk/product/returns-label