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Shipping and Returns

Delivery

Our postage is collected daily and all items are posted on a 3-5 working day basis. This excludes bank holidays. To help offer a fair postage rate, all our rates are subject to weight as some shoes weigh considerably more than others. For multiple orders, the postage rate will be calculated and shown on the basket page. If you wish to place an exceptionally large order (£250+), please call us on 01424 465455 to see if we can offer a discounted rate.

If the order is going outside of the UK it may not be sent in the boxes due to weight and cost of postage. If you want the boxes you may have to pay more postage!

Free postage anywhere in the UK.

If the order is under £35 it is sent Royal Mail 48 where you get a parcel number where you can see if its been delivered.

If the order is over £35 it is sent Royal Mail tracked 48 where you get a tracking number where you can see where it is and when expected delivery is.

Returns Policy

Shoe Shuffle make every effort to ensure your item is delivered with care and is wrapped accordingly when despatched to you.

However, should you wish to return your item, please follow the below procedures:

Return to store
For an immediate refund, you can return the item directly to us. We will then be able to offer you an exchange or refund.

Return by post
Please call us as soon as possible so we can record that you wish to return the product.

Please return them to-

Shoe Shuffle
11 Castle Street
Hastings
East Sussex
TN34 3DY
Please make sure they are unworn in all of the original packaging with the packing note inside saying you would like to exchange them for another style or size and the address you would like it sent to or a refund. As soon as we have received them and made sure they are unworn and in all of the original packaging we will send out the exchange or process you a refund. Please make sure they are returned within 28 days of purchase.
Unfortunately, since we are a small family run independent and offer complimentary UK shipping out we do not offer free returns but you can buy a Royal Mail returns label on the link below which is £3.95 tracked and insured so all you have to do is print it off, stick it on the outside of the parcel and drop it off at the post office.

https://www.shoeshuffle.co.uk/product/returns-label/

Refunds

Shoe Shuffle will provide a full refund or exchange should you receive a damaged or faulty item or be unsatisfied with an item received on the following conditions:

  • It is returned in the original packaging
  • The fault is reported to us within 3 days of receiving your item. You can call us on 01424 465455 or email info@shoeshuffle.co.uk

If any items in your order prove to be faulty, please return the items to us with a copy of the delivery note and indicate whether you would like to receive a refund or an exchange. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. If you change your mind you may return any product to us, unworn and in perfect condition which includes all of the original packaging, within 28 days of receipt of your delivery. Please include a copy of the delivery note, the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.